Financial Services business based on the North Shore are seeking a Business Process Analyst who will be responsible for optimising ‘to-be’ processes, understanding change requirements, and translating them into ‘to be’ process flows and procedure/policy documentation to be implemented in the business. These procedure and policy changes are for the implementation of a new POS and Loan Origination Platform, built in Pega. There are also regulatory changes that need to be considered so candidates with a strong on regulatory compliance will be looked upon favourably.
This position will collaborate with the Product Owners, Change personnel, Risk & Compliance and policy owners across the business to ensure that that all procedures and policies are aligned to the ‘to-be’ business processes and workflow.
The position requires a blend of business analytical skills, business process understanding, and procedure/policy development skills, with a background as a Business Process Analyst.
Key Relationships
– Internal Relationships
– Product Owners
– Project Stakeholders (Business Analysts and Change team)
– Business SME’s and policy owners
– Risk & Compliance
– Vendors
Main Accountabilities / Tasks
– Analyse existing procedures/processes and re-writing them for the business, based on the new platform implementation
– Develop and maintain technical communications, namely process flows, standard operating procedures, and application guides to enable implementation of business processes
– Maintain contact with various groups to understand and anticipate the impacts of changes in up and downstream processes. Working closely with the Quantum Product Owners, Change, Business Analysts and Testing teams to understand processes, systems, change impacts.
– Document business processes – developing process maps to defined process standards, ensuring storage and upkeep of documents in Promapp
– Identify how procedure change impacts policies, and work with policy owners to implement policy updates
– Assist with the updates to documentation and collateral eg. T&Cs, Product Guides, compliance documentation
Skills and Qualifications / Behaviours
– Minimum 3-5 years of relevant experience in a similar role
– Technical aptitude and business process understanding. Ability to analyse and document complex business processes.
– Process modelling skills with experience with process visualisation software eg. Visio
– Strong procedural writing / construction skills (eg. Help Text)
– Finance sector experience (ideally in Consumer Lending environment) strongly preferred but not essential
– Excellent written and verbal communications skills
– Ability to initiate and drive projects to completion with minimal guidance
– Strong stakeholder management skills – Ability to drive stakeholder buy-in and influence without direct authority
– Experience working in corporates with complex business requirements
– Strong time management and organisational skills with the ability to manage and prioritise multiple tasks and meet prescribed deadlines
– Analytical and problem solving skills
– Ability to work with a variety of personality types and recognise issue urgency and need
– Collaborate – Unifies the organisation
– Customer Focus – Builds long-term strategic partnerships with customers
– Agile – Leads others to create sustainable and impactful change
– Innovate – Leverages intuition to build a strong organisation for the future
– Empower – Creates high-performance and continuous improvement culture
– Inspire – Compels and excites others with vision for future
– Influence – Uses complex influencing strategies and extensive networks
This is an initial 6 month day rate contract role paying up to $800 per day, if you have the right skills and experience, please send your CV now or call Karen Gregory on …… .
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